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Nov 2021 Ofsted Report ‘ Pupils enjoy attending school.’ ‘Leaders have planned an ambitious curriculum for all pupils.’ ‘Pupils have many opportunities to develop their know and skills beyond the taught curriculum.’ ‘Pupils behave well in lessons.’ ‘Pupils become responsible and active citizens ready to make a difference to society.’

Hoole St Michael Primary School

Complaints

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Complaints

Complaints Policy 2024

Complaints Procedure

Complaints Flowchart

Complaints Form

COMPLAINTS

If you have an area of concern regarding your child, or any aspect of school life, we find it is better for all concerned for you to let us know, as soon as possible. It is much easier for us to sort out a recent problem than something that happened some time ago.

We promise to:-

  • Deal with your area of concern honestly and politely.
  • Look into the issue thoroughly, fairly and as quickly as possible.
  • Keep you up-to-date with what we are doing.
  • Apologise if we have made a mistake.
  • Tell you what we are going to do to put things right.

If you have an area of concern please make an appointment with the member of staff involved or your child’s class teacher who will deal with your issue. If the member of staff is unable to deal with your concern or you are not satisfied with the response please speak to the Headteacher.

Arrangements for handling complaints from parents of children with special educational needs (SEND) about the support the school provides

In the first instance, please contact the SENDCO to outline your complaint. If you feel that your complaint has not been resolved satisfactorily please follow the guidance in the SEND Policy (see policy section).

Parents can be signposted to the Lancashire SEND team for support.

The SEND Code of Practice outlines additional measures the Local Authority must set up for preventing and resolving disagreements. Parents/carers will be given the necessary information upon request.

Hoole St. Michael CE School
Liverpool Old Road
Much Hoole
Preston
PR4 5JQ

Tel: 01772 613219
Email: head@hoole.lancs.sch.uk